Role:

Salary: Band 7, £30,117 – £32,772 

Location: Agile, Ponteland and homeworking

Hours/Contract:  37 hours per week, 9 month fixed term / secondment 

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in. 

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted. 

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. 

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best. 

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.  

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a UC Support Adviser.

As a UC Support Adviser will provide technical expertise, taking an active role in the efficient and effective delivery of performance, cost effective and appropriately resilient mission critical unified communications service that meets the agreed service levels for critical business functions.

You will take an active role in the planning, installation, configuration, monitoring, preventative maintenance and troubleshooting of unified communication systems.

What you’ll do

• Provide continuous support and maintenance for mission critical communication systems within the organisation (including the 999 and 101 contact centre systems) and ensure any detected or reported incidents are resolved or a suitable workaround provided in a quick and effective manner and to Service Level Agreements (SLA). Liaising with all sections of Digital Policing to ensure the provision of a fully integrated, efficient, effective and customer focused service.


• Actively manage any issues escalated to 3rd party suppliers ensuring clear lines of communication are in place and that resolution activity is being carried out to agreed SLA’s.


• Take an active role in the installation, configuration and documentation of new communications equipment and related products, systems and services, as planned and to the correct standards.


• Collaborate with users and 3rd party service providers to determine appropriate solutions to satisfy the Force’s unified communication requirements.


• Assist in understanding and capturing new functional requirements and working with existing suppliers to purchase, install and configure new equipment and services.

Sound interesting? For further information, and to support your application, please view the job description

What you’ll bring

• Proven experience of working in a Service Management 2nd line support role or equivalent experience in supporting and maintaining communication services and equipment.


• A good level of computer literacy including use of Microsoft Office.


• Previous Customer Service experience.


• Ability to plan and prioritise workloads in line with business needs and timescales.


• Proven flexibility with the ability to make own decisions and work on own initiative, often in high pressure situations.


• Proven experience and track record of supporting, maintaining, and improving communication systems throughout their lifecycle, engaging with teams, stakeholders, and suppliers.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. 

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Richard Williams, Voice Services Manager by email at Richard.williams@northumbria.police.uk 

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays


• NHS Fleet Solutions Car Lease Scheme


• Enhanced maternity, shared parental and adoption leave


• Flexi time – allowing you to fit your working hours around your individual needs


• Flexible working (we are happy to discuss options such as compressed hours)


• Agile working – option to work from home, your team zone, and spaces across the force• Fantastic market-leading public sector pension scheme with up to 16% employer contribution


• Corporate travel schemes – local rail, bus services and metro discounts


• Access to private healthcare and eye test vouchers


• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets


• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support


• Access to gyms in some stations


• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel


• Cycle to work scheme

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a UC Support Adviser with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute. 

The recruitment process will consist of the initial application form followed by an interview.  Just so you know, you can save your application and come back to it any time prior to the closing date on the advert. 

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly. 

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance and medical information.

Terms of appointment

This is a 9 month fixed term / secondment  role subject to a six-month probationary period.

If you are successful in your application, you will have a 6month probation period with us where you will be unable to apply for any other post advertised internally or externally. 

Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.