Role:

Support Services Administrator

Salary: Band 3, £25,098

Location: Agile, Bedlington, Ashington and homeworking

Hours/Contract: 37 Hours Permanent 

Working for #TeamNP  

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.   

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.   

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.   

Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.   

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.    

Learn about our full benefits package

The role 

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Information Management Unit as a Support Services Administrator. 

In this role, you’ll provide a range of administrative and support services to help achieve the department’s objectives. You’ll be the first point of contact for internal and external stakeholders, including officers, staff, courts, children’s services, local authorities, private solicitors, CAFCASS, and members of the public.

Your responsibilities will include carrying out quality assurance of formal applications and circulating documentation to relevant authorities, ensuring our force meets all legal obligations. If you’re organised, detail-oriented, and passionate about supporting a vital team, we want to hear from you!

What you’ll do 

• First point of contact for internal and external stakeholders, including officers / staff, courts, children’s services, local authorities, private solicitors, CAFCASS and members of the public. 


• Respond to enquiries from internal and external customers, providing guidance on processes and redirecting to relevant staff when required, to enable all requests and proceedings to progress and ensuring complete customer satisfaction.


• Maintain local and computerised databases to contribute to the collection, collation and dissemination of information.


• Maintain efficient and effective filing systems, ensuring that documents are stored in a logical manner and easily retrieved when required.


• Respond to requests from key stakeholders ensuring that requests are complete and that the relevant documentation is included. Update the internal recording systems ensuring the request is opened and closed.

Sound interesting? For further information, and to support your application, please view the job description

What you’ll bring 

• Ability to work in an office environment, independently developing skills without direct supervision. 


• Ability to maintain and improve management systems, whilst liaising with key stakeholders.


• Ability to prioritise workloads in support of departmental aims, multitask effectively, expedite administrative tasks while maintaining accuracy, act with confidentiality, tact, and discretion, and demonstrate excellent organisational skills with a high level of accuracy.


• Confidence to identify and report problems or issues, maintain a professional attitude to work, and able to work both as part of a team and independently. 

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. 

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. 

Interested to learn more? For further information about the role please contact Deborah Maddison, Talent Acquisition Adviser, via email at deborah.maddison@northumbria.police.uk 

Just so you know 

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Service Support Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.  

The recruitment process will consist of the initial application form followed by a face to face interview.  Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.  

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview. 

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.   

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment 

This is a permanent role subject to a six-month probationary period. 

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.