Systems Administrator
Vacancy Type
Police Staff
Area Command / Department
Force Transformation
Location
Newcastle
Contract Type
Permanent
Hours
Full Time
Salary Range
£31,548 - £34,329
Closing Date
08/06/2025
Role:
Salary: Band 7, £31,548 – £34,329
Location: Agile, Home Working and Forth Banks
Hours/Contract: 37, Permanent
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our full benefits package.
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us a Systems Administrator.
You’ll play a crucial role in ensuring our systems run smoothly, proactively identifying and resolving issues, and implementing improvements. We are particularly keen to hear from individuals with experience of utilising the STORM system ideally within a communications setting. Your expertise will empower our business users, enhancing their experience and efficiency. As a key player, you’ll provide top-notch systems administration support, tackling software issues with precision and speed, conducting system health checks, and ensuring seamless upgrades. Step up and be the force behind our success!
What you’ll do
- Provide systems administration support for software issues encountered by users (primarily STORM), including: fault diagnosis; problem solving; remedial actions; system testing; user access and daily monitoring to respond to concerns in a timely manner; to include system health checks and testing/acceptance of upgrades.
- Ensure all technical environments being used by the Force are kept up to date and, as far as is possible, synchronised.
- Plan and undertake system configuration with ongoing support and system development including a variety of Digital Policing based programmes and skills.
- Contribute to the preservation of data accuracy and integrity; to include being a point of contact for any duplicate data queries and resolution.
- Maintain close working relationships, as required, with Force Business representatives, Suppliers and External Stakeholders e.g. other Forces/Agencies.
- Identify potential collaboration opportunities with others and attend appropriate events to ensure best practice is followed and shared.
Sound interesting? For further information, and to support your application, please view the job description
What you’ll bring
Essential:
- Relevant experience of working in a service and project managed environment.
- Strong organisational skills, ideally supported by experience of using a formal project management methodology.
- Experience in evaluating information and the ability to clearly explain complex issues.
- Excellent planning and organisational skills.
- Able to work under own initiative; prioritising tasks to meet the needs of the business.
- Use a structured approach to their work, with the ability to regularly assess and manage priorities.
- Excellent problem-solving skills and logical, innovative thinking.
- Possess good analytical skills, with an understanding of the need for accuracy and attention to detail.
- Ability to bridge the gap between technical and business language, to ensure the delivery of appropriate outcomes.
- Ability to analyse priorities & respond to complex customer challenges.
- Please note that this role will involve travel to other stations to provide testing support currently this occurs in the Communications Centre.
Desirable:
- Experience with STORM system
- Experience within a Communications Centre setting
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Louise Hall by email at Louise.Hall@northumbria.police.uk.
What we offer
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- NHS Fleet Solutions Car Lease Scheme
- Enhanced maternity, shared parental and adoption leave
- Flexi time – allowing you to fit your working hours around your individual needs
- Flexible working (we are happy to discuss options such as compressed hours)
- Agile working – option to work from home, your team zone, and spaces across the force
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Systems Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete an Management Vetting (MV) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.