Support Services Administrator - NEROCU – JRN 30283

Vacancy Type
Police Staff
Area Command / Department
Contract Type
Reduced Hours
Salary Range
£19,146 to £19704
Closing Date


Reduced Hours

Location: Sunderland

Salary Range: £19,146-£19,704 (based on full time hours)

This role is working 18.5 hours per week and this will be worked over a 2 week shift pattern –

2 days week 1 / 3 days week 2 


Ever considered a career in the Police?  

About NEROCU: 

The North East Regional Organised Crime Unit (NEROCU) is one of nine Regional Organised Crime Units (ROCU’s) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery.


The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public.


The Home Office Serious and Organised Crime Strategy defines ROCU’s as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P’s of the strategy;


                Pursue – prosecuting and disrupting people engaged in serious and organised criminality.

                Prevent – preventing people from engaging in serious and organised criminality.

                Protect – increasing protection against organised crime.

                Prepare – reducing the impact of serious and organised crime where it takes place.


NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, technical and digital capabilities. 


Every role at NEROCU contributes to making the North East a better place to live, work and visit.


Are you self-motivated, dynamic and looking for a new challenge? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Business Services Team as a Support Services Administrator, working on the Reception Team. 


This is a diverse role where you’ll be providing business and reception services to all stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally – expect the unexpected! 


This role is crucial in ensuring our busy regional team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis.  Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders. 


Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!


Business services are the team that holds the department together.  

What will I be doing?

Front of house reception duties

Liaising with staff within NEROCU and externally

Organising and co-ordinating SMT meetings

Support to all capabilities within NEROCU

Support to the SMT

Typing of documents

Audits of processes


The above list of tasks is not exhaustive and only a taster of what the role will include.  


This role is crucial in ensuring our busy regional team can operate smoothly.


What essential skills will I need?

• Excellent administration skills and an ability to remain calm when under pressure

Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high quality service to internal and external customers, as well as prioritising workload appropriately.

You must demonstrate strong written and verbal and communication skills and have the ability to communicate at all levels

Experience to ensure a high quality of service to our customers. 

Experience of databases and spreadsheets

An understanding of health and safety.


This is a varied role where you’ll also provide support to all staff across NERSOU. You’ll need to be flexible in your approach and able to manage a variety of people in different roles.


For more information please see the role definition: NEROCU – BUSINESS SERVICES SSA.pdf


Vetting level: Management Vetting (MV), Security Clearance (SC)

Applicants must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition team.


If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at


All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.


Vacancy Contact: 

For further details of this opportunity, please contact providing your contact details.


Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.