Resource Controller - JRN 10713

Vacancy Type
Police Staff
Area Command / Department
Communications & Operations Department
Contract Type
Full Time
Salary Range
£24,525 to £26,565
Closing Date


£24,525 – £26,565 basic annually (equating to a potential £31,851 – £34,866 with shift and weekend allowances) 


Please note shift allowances are subject to change based on hours/weekends worked, the amount stated is not definitive, however gives an idea of the potential uplift to your base salary.


The role


It’s our people that make Northumbria Police a truly exciting and inclusive place to work – a place where you can let your skills shine.


Our teams are critical to our success, driven to deliver and always go the extra mile. 


As a Resource Controller you play an instrumental role in our response to emergencies. You will be dispatching the incidents received by our Contact Handlers to staff on the ground, multi-tasking across many incidents which you will need to prioritise. You’ll be making decisions as to what resources are needed and communicating to officers and deploying them to attend routine incidents or deal with real life emergencies.


Sound interesting? Look and see how you can help us make a difference.


In return for your dedication and experience, we offer up to

29 days’ leave pro rata, excluding bank holidays.  We support our people inside and out of work

– offering a very competitive pension scheme and discounts on shopping and

eating out thanks to the Blue Light Card. And to take care of your physical and

mental well-being, we’ve invested in extensive paid sick leave, trained mental

health first aiders on-site, an employee advice service and access to gyms in some



Role Information and how to apply


Our application form will help us understand how your current/prior work experience, education and life experience has prepared you for the role of a Resource Controller with #TeamNP. Make sure you do your research about the values and behaviours that contribute to making a successful Resource Controller.


For further information please view the Job Description


Please click on the link for Frequently asked questions, this will cover the role in more detail and give you handy

tips to support completing your application form


You’ll work a full time shift pattern which involves 24/7, 365 days a year cover, please click the link to view the shift pattern for this role RC Shift Pattern


We are recruiting in anticipation of a small number of applicants

participating in a training course commencing on 31 October 2022, and with a

view to identifying talent for our April 2023 Resource Controller training

course. Training can take up to a maximum of 12 weeks full time and

you must be available to attend the full training programme.


What you’ll do


If you join TeamNP you will become part of the fast-paced, customer-focused Communications Centre, based at either Ponteland or South Shields, working closely with the Contact Handlers to ensure the Communications Department plays its role in helping the force deliver an outstanding service.  


You will be responsible for identifying and allocating the appropriate resources to incidents and managing several incidents simultaneously, receiving updates from officers on the ground. In addition, you will respond to officer needs, requests and monitor open incidents. 


You will use the information provided to assess the threat, harm, and risk in line with updated intelligence.


You will be able to quickly understand large amounts of information from a variety of sources, including radio transmissions, telephone calls, and databases and task and direct resources effectively and efficiently.  The ability to reassess information as a situation develops confidentially managing any changes to ensure the correct result. 


You will be confident in your decision making and at times must challenge situations to ensure the correct response. 


You will understand our force priorities and the role in which you play to ensure these are met.


What you’ll bring


This is an extremely challenging role, and it is essential that you have the following skills:


·           Excellent communication skills

·           The ability to negotiate and influence

·           The confidence to assess and challenge information

·           Exceptional IT Skills

·           The ability to multi-task in challenging circumstances

·           An aptitude for problem solving

·           The ability to work alone and/or as part of a team

·           The ability to remain focused and calm when under pressure

·           The drive to deliver outstanding service 

·           Agile, receptive, and positive when faced with changes in the workplace


Interested to learn more? For further information regarding the post please contact Resource Manager Jacqui Turnbull at     


If you have any queries regarding the application process, please contact the Talent Acquisition Team by email at


Recruitment Vetting (RV):  Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information, and references. 


Commitment to Role


Due to the investment in training and development required to perform this role, you are required to commit to a minimum period of 24 months in post. During this timeframe you will not be eligible to apply for any other vacancies advertised by Northumbria Police either internally or externally.  


All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.


Northumbria Police fully supports a policy of equal opportunities, and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.