Resource Controller - JRN: 10713
Area Command / Department
Communications & Operations Department
£23,766 to £26,016
Grade E, 23,766 – 26,016 plus shift enhancement
We have an excellent opportunity to join the Communications Department in the role of Resource Controller on a full time basis.
The role of the Resource Controller is a unique job for a unique person, which demands resilience, patience, a broad mind and a positive attitude and is at the forefront of delivering the forces vision, mission and values.
Based in one of our Communications Centre’s at either Ponteland or South Shields, you will work closely with the Contact Handlers to ensure the Communications Department plays its role in helping the force deliver an outstanding service.
As a resource controller working for Northumbria Police you’ll be working a shift pattern which involves 24/7, 365 days a year cover. We are currently in the process of consulting on a new shift pattern with our existing workforce, and as soon as we’re able to, we’ll be providing a copy of the shift pattern to potential candidates to consider as part of their application.
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
What will I be doing?
You will be responsible for identifying and allocating the appropriate resources to incidents, manage several incidents simultaneously, responding to officer needs, requests and monitor open incidents.
You will use the information provided whilst reassessing the threat, harm and risk in line with updated intelligence.
You must be able to quickly comprehend large amounts of information from a variety of sources, including radio transmissions, telephone calls, and databases and task and direct resources effectively and efficiently. The ability to reassess information as a situation develops confidentially managing any changes to ensure the correct result.
You will be confident in your decision making and at times have to challenge situations to ensure the correct response.
You will understand force priorities and the role in which you play to ensure force priorities are met.
What do I need?
This is an extremely challenging role and it is essential that you have the following skills:
· Excellent communication skills
· The ability to negotiate and influence
· The confidence to assess and challenge information
· Exceptional IT Skills
· The ability to multi-task in challenging circumstances
· An aptitude for problem solving
· The ability to work alone and/or as part of a team
· The ability to remain focused and calm when under pressure
· The drive to deliver outstanding service
· Agile, receptive and positive when faced with changes in the work place.
For further information please see the role profile: Resource Controller Role definition: Resource Controller.pdf
Attached is a copy of the current shift pattern for your information but please not reference to a potential change to the existing shift pattern. Shift Pattern.pdf
Recruitment Vetting (RV): Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.
• Applications can be submitted until midnight on Sunday 6th December 2020
• Shortlisting of applications will take place on Monday 7th and Tuesday 8th December 2020.
• Candidates successful at shortlist will be invited to attend a digital familiarisation event on 11th December 2020. This will give a further insight into the role of Resource Controller and the working environment of the Communications Centre and will be invaluable ahead of the interview process.
• Interviews will be held week commencing 14th December 2020.
• Pre-employment checks will progress from week commencing 21st December 2020 (vetting checks, medical assessment and references will be sought as part of this process).
• Successful candidates are expected to start the mandatory training course in March 2021, however the course date is still to be confirmed. Successful candidates will notified of the course date at the earliest opportunity and must be available to attend the full 5 week training programme.
For further information regarding the above post please contact Resource Manager 4118 Helen Howarth on 07736464233 or internal extension 24118.
If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at firstname.lastname@example.org
Commitment to Role:
Due to the investment in training and development required to perform this role, you are required to commit to a minimum period of 24 months in post. During this timeframe you will not be eligible to apply for any other vacancies advertised by Northumbria Police either internally or externally.
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.
Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.