IT Technician - JRN 10655
*** Please note that this is a 12-month fixed term opportunity ***
Are you enthusiastic about delivering an outstanding End User Device service? Are you looking for your next challenge? Would you like to join a team within #TeamNP, to take an active role in the build, maintenance and repair of End User Devices across the force’s estate?
Agile working patterns apply to this position where informal agile working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.
What do I need?
- Experience of installing and supporting IT hardware, software and systems.
- Operating Systems experience, specifically Microsoft Server and Win 10, however knowledge of other systems would be beneficial.
- An ability to configure and diagnose faults on computer equipment.
- An ability to prioritise your own workload while meeting deadlines.
- Excellent problem-solving skills and a ‘can do’ attitude.
- Knowledge and experience working with technical IT teams.
- An ability to bridge the gap between technical and business language, ensuring that the user understands any requests made of them.
- Good communication skills
- Full UK driving licence
The End User Services team are currently supporting a large number of key projects including the migration to O365, an Airwave device and smartphone refresh as well as a large tech refresh programme and require a number of IT technicians to help deliver these projects.
You will partake in computer builds using automated deployment tools, install and configure desktop and laptop machines and associated peripherals and facilitate large moves and change activity across the Northumbria Police force area.
You’ll ensure that all assets are managed and recorded so that devices can be audited at all times and you will provide advice and guidance in the use of equipment.
During the refresh programmes, you will be expected to undertake manual handling of computer equipment.
What will I be doing?
As a member of a small team, you will be working with the support and mentoring of your colleagues to grow and maximise your skills on computer devices in support of both operational and back-office staff. You will be required to:
- Provide a 2nd and 3rd line IT maintenance service; configure, install, relocate, upgrade and repair computer hardware, and peripherals.
- Manually and through deployment tools install, configure, modify, and maintain standard and non-standard software and operating systems.
- Assist Digital Policing colleagues to investigate hardware, environmental, network and software problems adhering to all local health and safety regulations.
- Transport equipment and materials to any Force requested location (internal / external) to support section activities and any force affiliates requiring our IT services.
- Review and recommend updates to procedures where appropriate to support users in operating IT equipment and software.
- Update the ICT Service Management tool and associated knowledge base on repair of incidents, resolution of problems or progress of service requests.
- Organise daily tasks to prioritise incidents and repairs in order to ensure minimum user disruption on devices and software, taking into account the relative priority of the issues allocated to the technician/team.
- Physical ability – lifting, loading, and unloading on occasions heavy equipment safely in and around various office locations and at times off site locations specific to IT requirements
For further information please see the role profile
Interested to learn more? To discuss the position in more detail please the Talent Acquisition Team by email at email@example.com.
Terms and Conditions
Vetting Level – Recruitment Vetting (RV)
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.
In return for your dedication and experience, we offer 24 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service. We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.
Diversity, Equality and Inclusion
At Northumbria Police we are all different and that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applications from suitably qualified people from all areas of the community as appointments are based solely on merit.
Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts.
All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.
If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at firstname.lastname@example.org