Business Services Team Leader - JRN 30258

Vacancy Type
Police Staff
Area Command / Department
Business Services
Contract Type
Full Time
Salary Range
£26,796 to £29,331
Closing Date


Location – Bedlington


Ever considered a career in the Police? We are one of the largest forces in the country, with a commitment to delivering an outstanding service to our communities. Every role at Northumbria Police contributes to making the North East a better place to live, work and visit.


Are you a self-motivated, dynamic people leader looking for a new challenge in a completely different industry? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our business services team as a Team Leader. 


This is a diverse role where you’ll be providing support and development to your team who will be responsible for all maintenance and administrative duties in several our buildings. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally – expect the unexpected! 


This role is crucial in ensuring our busy force can operate smoothly and your team will be instrumental in supporting Police Officers on a day-to-day basis. One day you could be arranging an office move or supporting a refurbishment plan, the next ensuring our fleet of police vehicles are ready for operational duty. Most importantly, you’ll be working closely with your team to ensure they are motivated and delivering a fantastic service to a wide variety of stakeholders. 


What will I be doing?

• Ensuring your team are effectively resourced to provide a high level of customer service. 

• Supporting and inspiring your team to enhance their performance and skills. 

• Identifying and acting on any skills gap’s, ensuring training is organised and completed.

• Managing the team in their daily duties, allocating work, managing performance and attendance.

• Carrying out recruitment and selection of new staff when required.

• Collaborating with various internal and external stakeholders to achieve a smooth police operation. 

• Maintaining and updating computer systems to ensure services are efficient and effective.

• Organising, coordinating, and implementing Health and Safety Inspections to meet legislation. 


What essential skills will I need?

• You’ll need to have excellent planning and organisational skills to ensure a high quality of service to our customers. 

• Management or staff supervision experience.

• Excellent verbal and written communication skills with the ability to adapt to a variety of stakeholders.

• An understanding of Health & Safety (you don’t need to be an expert, but you do need some awareness – we’ll support you with training if required)

• The confidence to manage expectations of numerous stakeholders.


This is a varied role where you’ll also provide support to staff across multiple sites such as Morpeth and Ashington as well and the occasional travel to Berwick. You’ll need be flexible in your approach and able to manage a variety of people in different roles. You’ll also need a valid UK driving licence to travel between sites when required. 


For more information please see the role definition: Business Services Team Leader.pdf


Vetting level: Recruitment Vetting (RV) 

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 


Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition team.


If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at


All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.


Vacancy Contact: 

For further details of this opportunity, please contact Derek Mcconnell, via e-mail in the first instance.


Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone