Business Services Administrator

Vacancy Type
Police Staff
Area Command / Department
Business Services
Contract Type
Full Time
Salary Range
Closing Date


Business Services Administrator – JRN 30424

Salary: Band 3, £23,958 per annum

Location: Bedlington

Hours/Contract: Full Time, Permanent


Working for #TeamNP


Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.


As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.


You can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.


Learn about our full benefits package


If it sounds like we share the same values this could be the perfect time for you to join us as a Business Services Administrator.


You will provide a range of administrative and support services to effectively support the operational work and business planning of the Business Services Department and allocated Area Command/Department by effectively and efficiently managing information securely.


What you’ll do 

  • Support other colleagues with general queries.

  • Using our computer system and database ensuring information is logged correctly.

  • Maintain computerised and paper-based records, undertaking support and clerical functions required to internal customers.

  • Open and sort all incoming postal and electronic mail via the relevant mailboxes, redirecting as appropriate, ensuring that all correspondence is dealt with promptly and efficiently.

  • Handling, recording, and arranging appropriate items & information in compliance with Health & Safety guidelines.

Sound interesting? For further information, and to support your application, please view the job description.  

What you’ll bring

  • You will be able to prioritise and organise your work without supervision.

  • Able to consider and solve problems using initiative and decision-making ability.

  • Strong Customer Services Skills.

  • The ability to work in isolation and as part of a team

  • Strong written and verbal communication skills as well as the ability to communicate at all levels.

  • You will have a methodical approach to your work.


We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief,

sex, and sexual orientation.


Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.


Interested to learn more? For further information about the role please contact  


What we offer


  • 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays

  • Enhanced maternity, shared parental and adoption leave

  • Fantastic market-leading public sector pension scheme with up to 16% employer contribution

  • Corporate travel schemes – local rail, bus services and metro discounts

  • Access to private healthcare and eye test vouchers

  • Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets

  • We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.

  • Access to gyms in some stations

  • Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel

  • Cycle to work scheme


Just so you know


Our application form will help us understand how your work, education and life experience has prepared you for the role of a Business Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.


The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.


We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Leader, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.


If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.  


If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance and medical information.


Terms of appointment


If you are successful in your application, you will have a six month probation period with us where you will be unable to apply for any other post advertised internally or externally.


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